Privacy Policy

Mould Doctor Midlands Ltd
Registered in England No: 13831207
VAT: 403 0100 85
Registered Office: Bonfield Cottage, Atherstone Road, Hartshill, CV10 0TB
Contact: Anna (Anna@moulddoctormidlands.co.uk)

Introduction

Mould Doctor Midlands Ltd (“we,” “our,” “us”) is committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

By using our website or services, you agree to the terms of this policy.

1. Information We Collect

We collect and process the following categories of personal data:

1.1 Information You Provide Directly:

• Name, address, email address, phone number.

• Payment details for invoicing and transactions.

• Any information you submit through contact forms, surveys, or email correspondence.

1.2 Information Collected Automatically:

• IP address, browser type, operating system, and other technical information.

• Usage data, including the pages you visit, time spent on our site, and interaction data.

1.3 Cookies and Tracking Technologies:

We use cookies to improve your experience and gather data about how our website is used. Cookies may include session cookies, preference cookies, and analytics cookies.

2. How We Use Your Information

Your personal data is processed for the following purposes:

• Service Delivery: To provide our services, including surveys, reports, and treatments.

• Customer Support: To respond to inquiries and provide support.

• Marketing Communications: To send you updates, promotions, and offers (with your consent).

• Compliance: To comply with legal obligations, including record-keeping and financial reporting.

• Improvement: To analyze website usage and improve our services.

3. Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to:

• Enhance website functionality.

• Track website performance and analytics.

• Store user preferences.

3.1 Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality.

• Performance Cookies: Collect data on how you use our site to improve its performance.

• Functional Cookies: Store user preferences to enhance your experience.

• Analytics Cookies: Help us understand website traffic and usage patterns.

3.2 Managing Cookies:

You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

• Service Providers: Third parties who assist us in delivering our services (e.g., payment processors or IT support).

• Legal Authorities: When required to comply with legal obligations or protect our rights.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. When data is no longer needed, it is securely deleted or anonymized.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: Request access to the data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Deletion: Request the deletion of your data (subject to legal requirements).

• Restriction: Restrict the processing of your data under certain conditions.

• Portability: Request a copy of your data in a structured, commonly used format.

• Objection: Object to the processing of your data for specific purposes, such as direct marketing.

To exercise these rights, contact us at Anna@moulddoctormidlands.co.uk.

7. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and secure servers.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before submitting any personal data.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be communicated directly.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

Anna
Email: Anna@moulddoctormidlands.co.uk
Address: Bonfield Cottage, Atherstone Road, Hartshill, CV10 0TB

We are committed to resolving your queries promptly and transparently.